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Freight Forwarding Operations Manager_Relocation to India Location: Florence, Italy (HQ Onboarding) Mumbai, India (Relocation) Department: Global Operations & Supply Chain Reporting To: Director of Operations, India Contract Type: Full-time, Multiyear International Assignment (Renewable) About the Role The role of Operations Manager will oversee local and international freight execution.
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Following a structured onboarding period at our Global HQ in Florence, Italy, you will relocate to Mumbai to lead end-to-end Air & Ocean import/export operations, optimize logistics workflows, and manage local operational teams.
Key Responsibilities Operational Leadership: Oversee daily Ocean & Air freight movements, ensuring high service levels, optimal transit times, and flawless execution from origin to destination.
Carrier & Vendor Management: Negotiate operational terms, allocate volume across ocean liners and airlines, and audit performance against service-level agreements (SLAs)
with drayage, customs, and warehousing partners.
Process Standardization & Compliance: Implement local SOPs, enforce strict compliance with international transport regulations, customs requirements, and Incoterms 2020.
Escalation & Exception Management: Serve as the senior point of escalation to resolve supply chain disruptions, port congestion, routing issues, and operational bottlenecks.
Performance Metrics & Systems: Track operational KPIs (file profitability, dwell time, carrier compliance) and maintain absolute data integrity within the TMS platform.
Onboarding & Relocation Structure Phase 1: HQ Integration (Months 1–3 | Florence, Italy) Immersive training on company operational systems, global control tower frameworks, standard operating procedures, and cross-functional alignment.
Phase 2: Operational Deployment (Month 4 Onward | Mumbai, India) Relocate to Mumbai to take direct con
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