Quality Director
Pubblicato il 03-10-2026 - Mandarin Oriental Hotel Group in Italia
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Rome will offer a rare urban retreat set across ten 19th-century villas, surrounded by lush gardens yet only moments from the city’s iconic landmarks. The hotel will feature 108 elegantly designed rooms and suites, many with private terraces or gardens, crafted by renowned designers Gilles & Boissier. With six distinctive restaurants and bars, including a rooftop Mandarin Bar with sweeping city views,
the property will blend tranquil residential charm with contemporary Roman sophistication.
About the job
The Director of Spa & Wellness is responsible for leading all Spa, Wellness and Fitness operations at Mandarin Oriental, Rome, ensuring exceptional guest experiences, outstanding financial performance, and the delivery of the brand’s legendary service standards. Reporting to the Hotel Manager and Group Director of Spa & Wellness, this role will oversee all aspects of spa strategy, operations, people development, guest engagement and commercial performance.
As Director of Spa & Wellness, you will be responsible for the following duties:
- Lead and oversee all Spa, Wellness and Fitness operations, ensuring exceptional service delivery and operational excellence across all guest touchpoints.
- Drive the financial success of the department through effective budgeting, forecasting, revenue management and cost control.
- Devel