Information Technology Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/871w6i

Summary
This position is assigned to Fleet and Family Readiness program; Commander, Navy Region Europe, Africa, Central (EURAFCENT) at Naval Support Activity Naples, Italy. The incumbent works closely with the Navy Computer Telecommunications Station (NCTS) & Information System Department (N6) to procure, implement, integrate, operate, maintain, and support all Non-appropriated Fund (NAF) Information Technology to include, Point of Sale, Patron Wi‑Fi & "legacy" networks.
Duties
CUSTOMER SUPPORT
- Receives, responds to, resolves, and documents help desk calls.
- Isolates problems between hardware, system software, application, peripherals, and network devices.
- Coordinates with departmental program managers to resolve program specific issues.
- Serves as a monitor and/or operations trouble‑shooter.
- Monitors Retail/Resale computer equipment and provides remedial support in troubleshooting and correcting error conditions and system inefficiencies.
- Recovers data in the event of a hardware or software failure.




- Ensures the customer receives a full explanation of the problem and resolution, and provides training and/or guidance to prevent reoccurrence.
- Completes the process by documenting actions in the department help desk database or standard operating procedures.

POLICY AND PLANNING
- Performs hardware and software installs, upgrades and patches.
- Works closely with vendors, program managers, NCTS & N-6 personnel, and users to resolve issues and ensure successful project implementations.
- Travels to different duty sites from the normal duty location to perform hardware and/or software installations and/or upgrades, assess project status and provide IT support when needed.
- Acts as a site point of contact (POC) for implementation of new IT based projects, when required.

SYSTEMS ANALYSIS
- Modifies system components as necessary to comply with revised policies and procedures as well as approved user recommendations.
- Designs audit routines to test and valid

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/871w6i