03 ott - Lazio
Team.Blue
team.blue is seeking a Business/Technical Analyst, Digital Channels to define requirements and customer journeys for AI-powered email and chat across brands. You will translate customer and business needs into channel requirements, conversation flows and processes ensuring digital interactions are accurate, efficient and on-brand.
You will map journeys, define routing and escalation, create user stories and test scenarios, and support the launch of AI-powered channels across markets,
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