Front Office Agent

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/872eov

Front Office Agent (Night Auditor) | Hotel Le Massif Location: Courmayeur, Italy Pestana Hotel Group is Portugal’s largest international hotel group, with more than 100 hotels across 17 countries and 4 continents. With over 12,000 rooms and a team of 5,000 employees, we welcome more than 3 million guests each year. We have expanded with a new luxury hotel in Courmayeur, Italy, located at the foot of Mont Blanc in one of the most prestigious alpine destinations.

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As part of the exciting winter season, we are looking for a Front Office Agent - Night Auditor to ensure smooth overnight operations, deliver exceptional guest experiences, and maintain the highest standards of accuracy and service during the night shift.
Key Responsibilities
- Welcome guests in a warm, professional, and courteous manner during overnight hours.
- Handle late check-ins, early check-outs, and guest requests efficiently and accurately.




- Perform daily night audit procedures, ensuring all financial transactions are correctly recorded and balanced.
- Verify guest accounts, billing information, and revenue reports.
- Prepare end-of-day reports and ensure accurate handover to the morning shift.
- Monitor hotel security and oversee overnight operations to ensure guest safety and comfort.
- Respond promptly and professionally to guest inquiries, requests, and concerns.
- Coordinate with housekeeping, maintenance, and other departments to address overnight needs.
- Maintain accurate reservation records and update guest profiles as required.
- Ensure compliance with company policies, procedures, and luxury hospitality service standards.

Profile & Requirements
- Previous experience in a Front Office, Night Auditor, or similar hospitality role is preferred.
- Knowledge of night audit procedures and hotel financial operations is an advantage.
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/872eov