03 ott - Gallicano Nel Lazio
Reply
Reply is seeking a Junior IT Service Manager to act as the primary client interface for high-quality logistics IT support.
Le informazioni riportate di seguito illustrano i requisiti del ruolo, l'esperienza richiesta ai candidati e le qualifiche associate.
You will handle escalations, generate actionable incident reports, and lead service reviews with clients and suppliers, driving value, renewals, and data-driven improvements. xysqume
You will oversee both first- and second-level support teams to meet SLAs, work in an ITIL-aligned environment, and leverage KPIs to inform decisions and negotiations.
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