Sales & Retention Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/875gea

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sales & Retention Specialist based in Italy.As a Sales & Retention Specialist, you’ll own key stages of the customer journey for premium programs, from onboarding through retention and potential churn. You’ll combine customer advocacy, commercial judgement, sales expertise, and data-driven experimentation to protect revenue and improve customer outcomes. The role involves personally handling high-value and complex retention conversations while shaping the standards and processes used across the wider team. You’ll also manage external sales and appointment-setting partners, ensuring their performance meets clearly defined commercial targets. Using AI-assisted tools, you’ll streamline case analysis, reporting, and documentation so you can focus on high-impact conversations and decisions. You’ll work closely with Product, Marketing, Technology, Community, and Customer Experience teams to identify root causes and improve the customer journey.



This is a high-ownership role for someone who wants to directly influence measurable retention, conversion, customer experience, and revenue outcomes.
Accountabilities
- Own the end-to-end retention process for premium programs, including retention rates and retained-value targets.
- Personally lead high-value and complex retention conversations while defining scripts, standards, and coaching approaches for other team members.
- Develop and refine retention offers based on customer needs, root causes, and performance data.
- Design and run structured quarterly retention experiments, clearly defining hypotheses, samples, results, and next actions.
- Identify friction in the refund journey and work with relevant teams to improve intake, routing, processes, and tooling.
- Lead win-back initiatives for churned customers and convert re-engagement opportunities into future revenue.
- Define onboarding standard

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/875gea