AFR Import Ops/CS Specialist
Pubblicato il 03-10-2026 - Joinimagine in La Spezia
ABOUT AIR FREIGHT OPERATIONS
The Air Freight Operations team plays a pivotal role in managing the import and export of goods by air. Their primary objective is to create and maintain efficient processes, guaranteeing the seamless movement of goods by collaborating with Airline partners, Procurement and Capacity management, network offices, vendors, and customs brokers, ultimately contributing to profitability.
JOB SUMMARY
As an integral part of the Air Freight Operations team, the role involves advancing import operational activities in alignment with the organization’s overarching goal. The focus is on delivering an exceptional customer experience, fostering collaboration with network offices, working on CW1 tool, and maximizing profitability through rigorous adherence to regulatory compliance.
KEY RESPONSIBILITIES
Operational Excellence
- Enhance operational processes to foster consistent volume growth.
- Spearhead the implementation of new initiatives for maximizing operational efficiency.
- Collaborate closely with network offices to ensure optimal capacity procurement and utilization.
- Manage Delivery Order issuance and oversee Shipment Execution, including accurate invoicing, cost booking, claims handling, and customer complaint resolution with an intensely customer-centric approach.
- Implement CW1 Best Practices, including milestone updating and utilization of CW1 tools.
- Implement and monitor key performance indicators (KPIs) to measure operational performance and drive improvements.
- Manage and update your shipments via CW1 search grids and tasks.
- Efficiently address Inter-Company Issues and customer disputes to contribute to a healthy P & L result.
- Taking complete responsibility for independently managing customer accounts, guided by both supervisor and manager, following the 'one file, one operator' approach.
- Be Proactive and Ensure Timestamp for Completeness & Timeliness
- Manage Complaints, Claims, Compliments - be responsive and available.