Restaurant Manager- Season 2021
Pubblicato il 03-10-2026 - Mandarin Oriental The Hotel Group in Lago di Como
The Restaurant Manager will be responsible of the resort's fine dining restaurant operations, actively collaborating with the Head Chef and reporting to the F&B; Director.
Duties & Responsibilities
- Setting and maintaining standards to ensure that the customer experience is efficient, effective and hospitable.
- As the most senior brand ambassador the GM must be fully versed in the brand standards and ensure that all colleagues are aware and also maintain these standards.
- Ensures that all maintenance issues are rectified as soon as possible by taking responsibility for any quotes required.
- Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
- Must be a self-motivator and motivator of others.
- Ensure that reservations are managed well within the outlet and seating capacities are effectively maximised.
- Must have the ability to handle multiple tasks at one time.
- Constantly identify areas for improvement in service and food and beverage quality by reviewing various service quality audit reports.
- Must be able to consistently delight and satisfy our Guests
- Observe the competition, current market and international trends, prices with the market and other new ideas and react accordingly
- Must have very good communication skills
- Must have excellent attention to details, and extensive service knowledge
- Excellent knowledge of raw materials, foods and wines is required
- Ensure guests preferences are remembered by colleagues
- Develop outlet up-selling strategy and communicate to all relevant staff
- Ensure food and beverages are presented to guests according to the standards of the outlet
- Deal with guest complaints in a timely manner and update F&B; Director where appropriate
- Ensure that hotel grooming, uniform and hygiene standards are being maintained, enhancing a professional image
- Be aware of, and comply with, safe working practises as laid down under FHLSS. This will include your awareness of any