IT Support Assistant

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/876dnq

The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world-class university.

We offer a fantastic range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more. Find out more about our benefits (opens in a new window) and join us to become part of something special.

Overview

The IT Support Assistant plays a crucial role within both central IT Services and Faculty IT teams at the University of Sheffield. This position requires a good technical aptitude, problem-solving skills, and competent communication abilities to deliver professional IT support to students and staff across the university.

You will provide comprehensive technical support for a range of IT systems and services,



diagnosing and resolving moderate to complex technical issues with minimal supervision. Working across campus locations, you'll apply your technical knowledge to address hardware, software, and network problems while contributing to the continuous improvement of IT services.

This role offers excellent opportunities for career advancement in IT support. As a valued team member, you'll develop specialised technical skills while supporting the university's teaching, learning, and research activities through reliable and efficient IT services

Main duties and responsibilities
- Provide responsive IT support to students, staff and academics, resolving common technical issues and escalating more complex problems according to established procedures
- Support the IT service desk and TechBar locations across central and faculty locations, delivering in-person assistance with hardware, software, and systems
- Process and manage IT support tickets using the university's service

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/876dnq