03 ott - Milano
Comgent
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Key Responsibilities End-to-End Trouble Ticket Resolution: Based at the TOC on a rotational shift schedule, this role acts as the critical bridge between the customer and L2/L3 support teams. Key duties include: Monitoring and ensuring SLA-compliant ticket acceptance. Executing initial case triage based on customer input. Assigning cases to the correct L2 or L3 support domain or soliciting further details. Actively facilitating and driving the ticket resolution process to completion. Operational Excellence: Provide expert guidance and hands-on support to operations teams to maintain network stability, performance, and security during the event-time operations. Stakeholder Engagement: Coordinate closely with venue managers, engineering teams, service providers, and event operations leadership to align designs and deployments with event timelines and evolving requirements. Issue Resolution: Act on complex network incidents,
ensuring rapid diagnosis and resolution to protect critical event services. Documentation & Handover: Produce and maintain comprehensive documentation, implementation guides, and operational runbooks to support seamless handover to operations. Continuous Improvement: Identify opportunities to optimize designs and processes, drawing from lessons learned in previous large-scale event networks. Location: L3 - onsite in Milan, client's Technical Operations Centre - part of 24x7 shift team Rota (CEST) Day: 06:00 – 15:00 Evening : 14:00 – 23:00 Night: 22:00 – 07:00 Requirements Required Qualifications Minimum 5+ years in telco operations delivery, ideally for large-scale or high-availability environments. Proven experience designing and implementing Core & Edge networks, SD-WAN, LAN/WLAN, and security solutions. Strong knowledge of network monitoring, incident management, and operational support processes. Ability to lead and coordinate multi-ve
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