03 ott - Roma
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Stage Customer Service Operations & Performance - Nespresso Salary: €900 monthly
Azienda: Nestlé Global
Tipo Lavoro: Tirocinio Italy
Position Snapshot Nespresso, Milan (Assago) HQ
Undergraduate or Master's students/new graduates in Economics, Business Management, Management Engineering, Business Analytics or related fields.
Nestlé welcomes people with disability
Full-time internship (6 months) – We offer a monthly allowance of €900, free access to the company canteen, free access to a partner gym near the office and a company laptop
A dynamic, people ‐ focused environment that encourages autonomy, trust, and a results ‐ oriented way of working
Start date: September 2026
Position Summary At Nespresso, we are committed to delivering unforgettable coffee experiences while making a positive impact on people and the planet. As part of the Customer Relationship Center, you will support the team responsible for monitoring service performance, analyzing operational data and identifying improvement opportunities. This internship is ideal for candidates interested in data analysis,
business performance monitoring and customer service operations.
A Day in the Life of a Customer Service Intern Support the monitoring of Customer Service performance through the analysis of operational KPIs and dashboards.
Collect, organize and analyze data related to customer contacts, service levels and operational performance.
Update reports and dashboards using Excel and Power BI to provide insights to the business.
Support the team in identifying trends, inefficiencies and opportunities for process improvement.
Collaborate with external customer service providers to monitor operational performance and service quality.
Work with internal stakeholders (Sales, Marketing, Supply Chain, Finance and T&Q;) to investigate operational issues and support decision‐making.
Contribute to continuous improvement projects aimed at enhancing customer experience and operational efficiency.
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