Internship Guest Relations

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/877krh

Join Tivoli Hotels & Resorts, a unique eclectic brand that encompasses idyllic beaches, cosmopolitan locations, and luxurious destinations.

Immerse yourself in Tivoli’s philosophy and its long-lasting heritage, that stands out in mature and new emerging markets, from iconic destinations in Europe to Middle East, from Brazil to Greater China.

Embrace the timeless, dedicated and distinctive essence of Tivoli Hotels & Resorts. We believe in creating bene vivere experiences inspired by timeless hospitality, inviting our guests to live in the moment, encompassing extraordinary service, innovative contemporary F&B;, while providing insider destination knowledge.

What will your mission be?

We are looking for a Guest Relations Intern to join our team and support the Guest Relations department in delivering personalized and memorable experiences for our guests. In this role, you will assist in building strong guest relationships, anticipating their needs, and ensuring the highest levels of satisfaction throughout their stay,



in line with Minor Hotels’ hospitality standards and commitment to excellence.

What will you be responsible for?
- Respond to guests’ questions, needs, and requests, ensuring a high level of service and guest satisfaction.
- Assist in anticipating and proactively addressing guests’ expressed and unexpressed needs.
- Support the team in handling guest feedback and resolving concerns with professionalism and empathy.
- Assist in coordinating and overseeing the arrival and departure experience of special guests, including VIPs and other distinguished guests.
- Facilitate communication between guests and hotel departments to ensure a seamless and personalized stay experience.
- Promote and enhance awareness of all hotel services and facilities, as well as selected external services and local experiences.

What are we looking for?
- Motivation to work in a dynamic and innovative environment.
- Strong organizational skills and attention to detail.
- A coll

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/877krh