Technical Support Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/877kvt

Marmon Foodservice Technologies Europe GmbH

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Reporting to the Regional Technical Support Manager EIMEA, the Technical Support Manager will help us deliver best-in-class advanced technical support delivery to Marmon Foodservice Technologies’ customers across Italy and EIMEA.

This will be achieved by conducting technical equipment training and assisting in the care of assigned service networks. Working closely with our Operations and Engineering teams on product issues related to manufacturability and reliability, this role will support Marmon Link Procurement, eCommerce and Customer Service teams as part of the EIMEA Technical Support Group.





Administrative duties will include technical assistance support by telephone, email and in person, report generation plus field trip and service analysis. You will work with cross functional departments to solve challenges, improve quality and reduce warranty spend costs to meet corporate warranty metrics and goals.

You will be required to travel across the EIMEA region as part of this role.

Essential Duties and Responsibilities
- Ownership of customer field support activities; information flow, relationship development and value- added services, provided to customers with the aid of internal cross functional areas such as engineering, operations, and sales.
- Manage and develop Authorized Service Agents (ASA) throughout assigned area of the world.
- Address complaints and resolve problems in a timely manner ensuring that the appropriate ASA is providing our customers with a professional service.
- Perform technical training on MFT products, supporting t

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/877kvt