03 ott - Venezia
Ash World
The Opportunity
We are seeking a Guest Service Agent to serve as the welcoming face and problem-solving heart of our front desk. In this role, you are responsible for the guest’s check-in and check-out experience, reservations support, and being the go-to resource for everything a guest needs during their stay; from restaurant recommendations to resolving the occasional hiccup with grace.
The ideal Guest Service Agent is a natural people-person who genuinely enjoys making someone's day better, whether that's a road-weary traveler checking in at midnight or a regular who just wants their usual room. They're quick on their feet with our property management system, comfortable juggling phones, walk-ups, and special requests all at once, and calm under pressure when things don't go exactly to plan. Equal parts concierge, problem-solver, and brand ambassador, they take genuine pride in being the first and last impression of a guest's stay, and they bring that same warmth to every teammate they work alongside.
Key Responsibilities
· Warmly welcome guests at check-in and check-out,
setting the tone for a memorable stay from the first hello
· Operate the property management system (PMS) to process reservations, check-ins/outs, room assignments, and payments accurately
· Handle cash, credit transactions, and folio adjustments with precision and full accountability
· Answer phone and email inquiries promptly, providing accurate information on rates, availability, and hotel services
· Anticipate guest needs and offer personalized recommendations on local dining, activities, and Venice Beach attractions
· Resolve guest concerns and service issues with empathy, discretion, and a solutions-first mindset, escalating when appropriate
· Coordinate with housekeeping and maintenance to ensure rooms are ready and guest requests are fulfilled promptly
· Maintain accurate guest records, shift logs, and reports
· Support group check-ins, special events, and VIP arrivals with extra attenti
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