Reception Manager

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Description

EXACTLY LIKE NOTHING ELSE: BE PART OF THE STORY AT HOTEL PRINCIPESSA ROBUSTO DEI MARMI

Forte dei Marmi | Shaping the Future of Luxury Hospitality

At Autograph Collection, every hotel tells a story. Hotel Principessa Forte dei Marmi is our newest chapter: a distinctive destination where contemporary luxury, vibrant energy, and authentic connection come together to create something truly unforgettable.

Nestled in one of Italy’s most iconic seaside destinations, Hotel Principessa Forte dei Marmi is a dynamic social hub, where refined service meets effortless style, and where every moment, from sunrise to late evening, is infused with energy, creativity, and a sense of belonging.

JOB SUMMARY

Assists the rooms Leader in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Reservations, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process.



Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 6 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 5 years experience in the guest services, front desk, or related professional area.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest se

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/877ouf