03 ott - Milano
Euctechs
Job Title: IT Support Specialist / Desktop Support Specialist
Country : Italy
City: MILANO 20145
Duration: 12 month Min (with the Possibility of extension based on performance)
Start Date: June 15th 2025
Number of Open Position : 5
Experience (Yrs.) : 3 +
Language Skills : Italian (At Least C1), English (At Least B2)
Pre-Requisite: Must have right to work in Italy in tempo pieno Role
Job Description:
We are seeking a highly skilled IT Support Specialist with expertise in Active Directory, Microsoft Intune, and SCCM to join our dynamic IT team. In this role, you will provide technical support to our employees, manage our device infrastructure, and ensure the smooth operation of our IT systems. If you are passionate about troubleshooting, customer service, and maintaining secure, efficient technology environments, we want to hear from you.
Key Responsibilities:
- Provide expert technical support to end-users, resolving issues related to hardware, software, networking, and mobile devices.
- Manage and maintain our Active Directory environment, including user accounts,
group policies, and security settings.
- Administer Microsoft Intune and other MDM solutions to deploy, manage, and secure our fleet of mobile devices and applications.
- Utilize SCCM to deploy software updates, manage patches, and create system images for new and existing devices.
- Perform hands-on hardware and software installations, upgrades, and repairs, ensuring optimal performance and compatibility.
- Configure and troubleshoot network components, including switches, routers, and wireless access points, to maintain a stable and secure network environment.
- Document all support activities, resolutions, and system changes in our ticketing system, ensuring accurate and up-to-date records.
- Deliver exceptional customer service to end-users, ensuring their technical issues are resolved promptly and professionally.
- Communicate complex technical information to non-technical users in a clear and understa
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