Technical Account Manager
Pubblicato il 03-10-2026 - Perception Point in Roma
h3Office based 4 days a week in Fortinet's Rome (or Milan) office /h3 h3Need to be an Italian/English speaker - business level /h3 h3Key Responsibilities: /h3 ul lipDevelop a deep understanding about the customer business/technical needs to provide technical information, guidance and support /p /li lipBecome a trusted advisor by proactively guide your customers with technical recommendations and best practices /p /li lipRun advanced troubleshooting on the full range of Fortinet products, reproduce customer environments on lab equipment, recommend potential new solutions /p /li lipTake initiatives and ownership of customer incidents to drive for timely resolutions /p /li lipManage customer communications and expectations until the closure of each case /p /li lipParticipate in customer conference calls or face to face customer meetings /p /li lipProduce service reports to summarize service activity and performance for key stakeholders /p /li lipReport Software/Hardware related issues to RD department and assure follow-up /p /li /ul h3Skills and Attributes Requirements: /h3 ul lipGood understanding of data networking protocols, specifically TCP/IP, routing and switching /p /li lipHands-on experience on security products and technologies (e.g. Firewalls, IDS/IPS, DDos, VPN, Web application Firewall) /p /li lipStrong troubleshooting and problem solving skills /p /li lipFace to face and remote customer management experience /p /li lipPrevious experience in a technical support position with telco or large enterprise space.
/p /li lipStrong interpersonal and communication skills /p /li lipPrevious experience on Fortinet products is an advantage /p /li /ul h3Educational and Experience Requirements: /h3 ul lipbMinimum of 6 years of experience in a te /bchnical support/post-sales role /p /li lipBachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent experience /p /li lipFortinet certification FCP, FCSS, FCX a distinct advantage or similar /p /li /ul p#LI-NC1 /p pWould you like to join the leading global provider of network security solutions to help strategic accounts optimizing their customer experience? At Fortinet we are looking for a Technical Account Manager to build a long-term trusted relationship by operating as primary technical advisor for key enterprise customers. As Technical Account Manager you will develop a deep understanding about the customer business/technical needs that will be used to provide technical support solutions tailored to their needs and challenges. Your proactive guidance will help keeping the customers mission critical environments healthy by identifying potential issues before they become problems and improving the overall customer experience via best practices and technical recommendations that will optimize their return of investment. If you are keen in helping customers achieving their strategic objectives while working on cutting edge security products, then come and join our team. /p #J-18808-Ljbffr