Guest relation agent- Anantara Convento di Amalfi Grand Hotel

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/878ve9

pRequisition IDb7682 /b-Postedb09/25/2026 /b-bGuest Relations /b-bItaly /b /ppJoin bAnantara Hotels and Resorts /b if you are passionate about a career that offers authentic luxury in some of the world's most unique and exciting locations. /ppYou'll have the opportunity to work in locations that range from the buzz of Bangkok to the expanse of the Arabian desert, the sparkling Indian Ocean, or the cultural heritage of Europe. /ppYou will also be part of a team that embraces the modern character of each destination, while upholding world-class operational standards and delivering a uniquely personal service to every guest. /ph3bWhat will be your mission? /b /h3pAs bGuest relation agent /b, you will be responsible for attending guests’ needs upon arrival and departure and for providing an overall exceptional experience during their stay in line with the hotel’s vision and values on customer satisfaction. /ph3bWhat will you do? /b /h3pThe Guest Relation Agent will be responsible for delivering an exceptional and personalized experience to guests, ensuring a warm welcome, effective communication, and flawless assistance throughout their stay. This role serves as the primary point of contact for guests in a luxury setting, anticipating their needs and resolving any issues to ensure maximum satisfaction. /ppThe key responsibilities for this position are: /pulliWelcome guests upon arrival, ensuring they feel valued and comfortable. /liliManage check-ins and check-outs with courtesy, accuracy, and efficiency. /liliProvide detailed information about hotel services, local activities, and attractions. /liliListen to and anticipate guest needs, delivering tailored solutions promptly. /liliCoordinate with other departments (Housekeeping, FB, Spa, etc.) to ensure all guest requests are fulfilled. /liliHandle complaints professionally, offering quick and effective resolutions. /liliEnsure every guest receives personalized service, recognizing VIPs and repeat visitors.



/liliMonitor guest feedback and contribute to the continuous improvement of services. /liliSupport the Front Office team during peak times as needed. /li /ulh3bWhat are we looking for? /b /h3pbQualifications /b /pulliPrevious experience in a similar role, preferably in luxury hospitality. /liliExcellent communication skills in English and Italian; additional languages are a plus. /liliStrong guest-focused approach, attention to detail, and problem-solving skills. /liliProfessional appearance and demeanor. /liliAbility to work both independently and as part of a team, maintaining a positive attitude at all times. /liliFlexibility to work shifts, including weekends and holidays. /li /ulh3bWhy choose us? /b /h3pbJoin the Anantara World and Discover Our Exclusive Benefits /b /ppAt Anantara, we do not simply offer a job, but a career journey filled with opportunities, training, and international growth. /ppbGlobal Travel with Exclusive Discounts /bEnjoy employee rates starting from €36 at Minor Hotels properties, a global hospitality group with nearly 400 hotels across 26 countries. In addition, vantaggi from discounts starting from 30% on restaurants, bars, and other hotel services. /ppbFriends Family Program /bFamily members and friends can enjoy special rates and discounts of up to 25% at participating Minor Hotels properties. /ppbExclusive Employee Discounts /bAccess dedicated offers and special agreements through the company's employee benefits portal. /ppbLearning and Professional Development /bContinuous learning opportunities through the "University" platform, specialized training courses,



and tools designed to enhance both language and professional skills. /ppbInternational Career Opportunities /bDevelopment and mobility opportunities across Minor Hotels properties worldwide, supported by dedicated career growth programs. /ppbCompetitive Compensation Package /b /pulliReference Gross Annual Salary (RAL) starting from €24,000, determined according to the candidate's experience and professional qualifications. The actual amount offered will be prorated based on the duration of the employment relationship and the months of effective service worked. /lili13th and 14th salary payments. /liliEnd-of-Service Indemnity (TFR) in accordance with applicable regulations. /liliCareer advancement opportunities within the company. /li /ulpbFree Parking /b /ppDedicated parking spaces for scooters available in the immediate vicinity of the hotel. /ppbMeals and Accommodation /b /ppStaff cafeteria available during work shifts and accommodation opportunities for candidates residing outside the local area. /ppbUniforms and Laundry Service /b /ppFull provision of company uniforms and complimentary laundry service. /ppbInclusive Company Culture /b /ppA workplace built on listening, collaboration, people development, and transparent communication. /ppbCelebrations and Recognition /b /ppTalent recognition programs and initiatives dedicated to employee well-being and engagement. /ppbJoin Anantara /b /ppIf you would like to become part of one of the world’s most prestigious luxury brands and contribute to creating memorable experiences for our guests, we invite you to submit your application. A dynamic, international, and talent-focused environment awaits you. /ppbAre you looking for a new challenge? /b /ppMinor Hotels Europe Americas is committed to fostering an inclusive workplace where all team members are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone. /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/878ve9