Senior Certification Operations Manager
Pubblicato il 03-10-2026 - Hpe in Italia
h3Who We Are: /h3 pHewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.Our culture thrives onfinding new and better ways to accelerate what’s next.We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs.We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you.Open up opportunities with HPE. /p h3Job Description: /h3 pbSenior Certification Program Manager /b /p pLocation: US Remote Worker /p pHybrid worker if within 50 miles of HPE Site /p h3About the Role /h3 pWe are seeking a Certification Program Manager to support the planning, development, launch, maintenance, and retirement of professional certification programs. This role will manage certification operations, vendor relationships, program schedules, and cross-functional activities to support consistent program delivery and candidate experience. /p pThe position works closely with internal stakeholders, subject matter experts, testing providers, certification platforms, and other external partners to execute certification programs in alignment with business and program requirements. /p h3Key Responsibilities /h3 h3Certification Program Management /h3 ul liManage certification programs throughout the lifecycle, including planning, development, launch, maintenance, recertification, and retirement. /li liDevelop and maintain certification roadmaps, release schedules, project plans, and operational processes. /li liCoordinate certification activities across internal teams, subject matter experts, and external service providers. /li liMonitor program milestones, deliverables, risks, dependencies, and operational performance. /li liIdentify and implement process improvements to support program efficiency and consistency. /li liPartner with stakeholders to align certification programs with product, business, and market requirements. /li /ul h3Vendor and Partner Management /h3 ul liManage relationships with vendors supporting certification development, exam delivery,
psychometrics, certification platforms, digital credentials, localization, and content development. /li liManage vendor contracts, Statements of Work (SOWs), budgets, service-level agreements (SLAs), deliverables, and performance metrics. /li liCoordinate activities across multiple vendors to support project timelines, quality requirements, and program objectives. /li liTrack vendor performance and address operational issues, risks, and escalations as needed. /li /ul h3Certification Operations /h3 ul liOversee certification management systems, credentialing platforms, and related operational processes. /li liEnsure certification requirements, policies, and program updates are accurately implemented across applicable systems and processes. /li liSupport certification launches, updates, recertification programs, and program changes. /li liMaintain operational documentation, procedures, and process requirements. /li liSupport audits, appeals, exception requests, and certification policy inquiries. /li /ul h3Candidate Support /h3 ul liServe as an escalation point for candidate inquiries related to exam registration, scheduling, testing accommodations, score reporting, certification status, digital credentials, recertification, and program policies. /li liCoordinate with testing providers, certification platforms, and internal support teams to investigate and resolve candidate issues. /li liMonitor candidate support trends and identify opportunities to improve processes and the candidate experience. /li liDevelop and maintain candidate-facing procedures, FAQs, and other support documentation. /li liEnsure candidate support processes are aligned with applicable certification policies and accessibility requirements. /li liAnalyze candidate feedback and operational data to identify opportunities for process improvements. /li /ul h3Basic Qualifications /h3 ul liBachelor's degree in Business, Operations,
Education, Information Technology, or a related field, or equivalent relevant experience. /li li5+ years of experience in certification operations, credentialing programs, technical training, learning program management, or a related field. /li liExperience working with certification tools and testing providers, preferably Pearson VUE, Credly and Alpine Cert Metrics. /li liExperience managing external vendors or service providers. /li liExperience managing multiple projects, programs, or operational initiatives. /li liExperience coordinating activities across cross-functional teams and stakeholders. /li liExperience developing and maintaining project plans, schedules, processes, and documentation. /li liStrong written and verbal communication skills. /li liStrong organizational, analytical, and problem-solving skills. /li liProficiency with Microsoft 365 and project or program management tools. /li /ul h3Preferred Qualifications /h3 ul liExperience supporting IT, networking, cloud, cybersecurity, or other technical certification programs. /li liFamiliarity with exam development processes, psychometrics, or certification industry practices. /li liExperience managing vendor contracts, SOWs, budgets, and service agreements. /li liPMP, Agile, Scrum, or related project management certification. /li /ul h3Core Competencies /h3 ul liCertification Program Management /li liVendor and Partner Management /li liProgram and Project Management /li liCertification Operations /li liLifecycle and Release Management /li liStakeholder Coordination /li liProcess Improvement /li liRisk and Issue Management /li liCandidate Support Operations /li liBudget and Resource Management /li /ul h3Accessibility /h3 pHPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here. /p pNote: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability. /p h3What We Can Offer You: /h3 h3Health Wellbeing /h3 pWe strive to provide our team members and their loved /p #J-18808-Ljbffr