Support Technician
Pubblicato il 03-10-2026 - Altro in Italia
Location & Work Model: Bologna, Italy | On-site hub
Project Highlight: Mobile payment infrastructure
Salary & Benefits: 30.000€ - 35.000€ gross per year
What's the project?
Our client is a major player in the automated operations and fintech sector, quietly powering the backend software and mobile payment solutions that keep modern businesses moving. They build the invisible architecture that processes real-time transactions and keeps logistical pipelines running without a hitch.
Right now, their operations hub in Bologna is buzzing because a bunch of their current team members just got promoted internally. That means they need to bring in fresh energy to support their expanding European user base and keep system reliability at an absolute premium.
And your role in this?
You will be the first point of contact and the absolute face of the support team. Your main mission is to turn technical confusion into pure clarity, ensuring every user gets a world-class experience while keeping system downtime to a minimum.
You won't just pass the buck; you will own the problem from the first hello to the final resolution.
More specifically, you will:
Log and monitor incidents across multiple channels, ensuring everything is triaged quickly to hit team SLAs.
Keep customers, internal colleagues, and third-party vendors perfectly aligned with clear updates via phone, email, or the support portal.
Conduct remote diagnostic tests and repairs, handling daily system administration tasks like user access and password management.
Support all in-house back-office systems, including mobile payment solutions, and help generate crucial operational reports.
Contribute to the team's internal knowledge base by creating documentation for new fixes and workarounds.
Ok, what should you bring?
Your Golden Ticket (Must-Haves)
A genuinely customer-oriented approach and the ability to translate complex tech issues into friendly, plain language.
Comfort navigating Google Workspace and a sharp, analytic