E-Commerce Customer Service Advisor

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/87amw4

Our luxury womenswear brand is looking for an E-commerce Client Advisor to join our team in Milan.
We are looking for a professional with at least 5 years of experience in the Luxury Retail/Hospitality industry, fluent in English & Italian, with a strong passion for the luxury universe.
This position requires great familiarity with Ecommerce and CRM tools.
You will report directly to the Ecommerce Manager and work with the Finance, Marketing, Logistics and Production teams.

As a E-commerce Client Advisor , you will strive to create an engaging and emotional client experience, delivering best-in-class service throughout every stage of the client journey, with the objective of building strong relationships and creating joyful, personalized, and memorable experiences.

You will advise Clients across the Brand, assisting with order placement, product information, sizing guidance, appointments and custom creations. You will manage returns with Clients, ensuring that all related activities are accurately processed through internal systems.





You will maintain the highest degree of client care through exemplary service in message conversations, complaint resolution and product awareness, while maintaining an in-depth knowledge of our products, materials, manufacturing processes and collections.

You will collaborate closely with Sales, Marketing and Logistics to ensure smooth order processing and timely resolution of issues, while managing client accounts, updating information and documenting interactions to support an efficient CRM strategy.

You will contribute to the development and continuous improvement of the RFM and client segmentation strategy, analysing behaviour, purchase history and engagement to identify opportunities for client development. You will support personalised clienteling activities based on data and individual preferences, with the objective of increasing retention, engagement and repeat purchases.

You will proactively advise and engage with client

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/87amw4