Customer Service Representative
Pubblicato il 03-10-2026 - Stryker Group in Roma
h3Order To Cash (OTC): /h3 ul liManagement of Sales Orders from customers placed with Stryker via all potential channels (including EDI, phone, mail, fax, etc.). /li liInterface activities related to EDI based transactions (e.g. Order, Invoice, ASN) like ongoing maintenance and problem resolution /li liManagement of various Sales Order Types including consignment stock orders, custom made product orders, standard orders, pending orders, deferred purchase order (where applicable) and consume and replenish order flows. /li liEnsure correct order entry, invoicing, replenishment, consignment inventory accuracy etc. while paying attention to the customer request date and manage the order entry process accurately. /li liClarification and follow-up of any variances during or after the completion of the OTC process with special attention on the credit notes or rebills generated by order entry errors. /li liManagement, transmission or uploading of electronic invoicing requirements and provide documentation if needed or requested by the customer. /li liPerforming consignment inventory investigations to ensure mistakes, inaccuracies and discrepancies are highlighted, addressed and resolved in a timely manner. /li liGeneration of Standard Sales Quotes (where applicable). /li /ul h3Customer Service / Customer Experience: /h3 ul liProvide “Best in Class” Customer Service by managing large amounts of incoming orders and calls or contacts (e.g. emails). /li liIdentify and assess customers’ needs to achieve customer satisfaction and loyalty /li liResolve customer requirements by clarifying customer feedback and complaints; determining the cause of the concern; expediting correction or adjustment; following up to ensure resolution to the customer’s satisfaction per company procedures and standards. /li liGuarantee daily usage of the CRM to log calls, tasks, activities and cases and all the other capabilities offered by the system. Monitor open tasks and cases; manage the case (customer service complaints)
closure and follow up with the other departments to provide a feedback on the root causes of the customer complaints, if needed. /li liProvide accurate, valid and complete information by using the right methods/tools. /li /ul h3Interface Activities: /h3 ul liClose cooperation with other departments to ensure high service level of daily duties and requests (e.g. Sales, Finance, RAQA, Central Distribution Center, Asset Management, Warehouse, Kit Room, Product Management, Supply Chain). /li liAssist the Sales Reps in any cycle count processes (consignment or/and demo inventory, where applicable) to identify inventory discrepancies or providing supporting documentation to enable order reconciliation and invoicing. /li liStrong cooperation with Tender departments for customer prices (price discrepancies, missing prices in ERP, etc.). /li liStrong cooperation with Finance on all processes related to incidents, rejected invoices, invoice discrepancies, as well as on monthly/quarterly revenue recognition process, where applicable. /li liDeal directly with Sales Reps and Product Managers and customers in relation to returns / RMAs, investigation of traceability and regulatory factors. /li liDeal with Supply chain for Back Orders or special requirements and order management of products centralized in the Central Distribution Center. /li liInteractions with carriers and transportation team: arrangements of special transportation services (demo, emergencies, returns, management of service failures. /li /ul h3Italy Pay Ranges: /h3 ul libItaly /b: €25.300 - €42.300 EUR Annual /li /ul pAt Stryker, we believe transparency helps candidates make confident decisions about their next career step. Compensation is an important part of that process and we want to be clear about how pay is determined. The compensation information posted for this role may be presented as a salary range or a fixed amount depending on the role. In addition to base salary, this role may be eligible for incentive compensation (such as premio and/or commissions where applicable), along with Stryker’s comprehensive benefits package. /p #J-18808-Ljbffr