Welcomist Temporary
Pubblicato il 03-10-2026 - Hermès in Roma
GENERAL ROLE The Welcomist works in the Customer Experience team developing and delivering the most memorable journey for clients, embodying the Brand values and leading his/her team to provide heartfelt and bespoke attention to customers. MAIN RESPONSABILITIES * Welcome clients with a warm and hospitable greeting; * Build strong relationships with clients in order to discover their needs and wishes; * Talk to clients while they wait to be with the Sales Associate in charge of the Métier they are interested in; * Manage customer queues through a dedicated app on Hermès devices; * Assist clients and support sales colleagues in complex situations regarding returns and reservations, etc; * Support the Sales Associates Team by helping schedule their appointments and customer visits; * Manage front and back relationship with the Operations Teams to ensure the online, after sales service and reservations orders delivery; * Oversee and update the store calendar of events and appointments; * Ensure the store is always in excellent conditions supervising relevant external suppliers,
such as florists and catering, monitoring the supply of food & beverage. PROFILE * Bachelor's degree preferably with a linguistic or fashion/luxury focus; * Fluency in Italian and English. A third language will be considered an advantage; * Professional background: previous experience in similar positions, preferably in a luxury goods boutique or in hospitality; * Proficient with Excel / IT tools; * Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile. Hermès engages positive and passionate people who own the following requirements: * Excellent interpersonal and communication skills, with a customer service orientation; * Team player mentality to build meaningful relationships and ability to work autonomously; * Availability, flexibility and dynamism to function in a high-pace environment; * Determined to be part of a people centric retail project, for whic