03 ott - Genova
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Bring clarity to complexity: help shape digital initiatives by connecting customer needs, business goals and platform capabilities.
Join us in Genoa as Digital Functional Senior Analyst and help shape the way our guests discover, purchase and personalize our Costa experience across our digital ecosystem. If you are passionate about understanding how digital platforms enable customer journeys and enjoy translating business needs into scalable functional solutions, this is your opportunity to make an impact. You will act as a key bridge between Business, Product and Technology teams, ensuring that digital initiatives are aligned with platform capabilities, dependencies and implementation requirements.
Live your ambition. Lead with impact You will contribute to the evolution of Costa's digital ecosystem by ensuring that business initiatives and customer experience requirements are translated into clear, scalable and sustainable functional solutions. Through your understanding of digital platforms, integrations and technical constraints,
you will help drive the successful delivery of customer-facing initiatives across multiple touchpoints.
Functional Analysis & Customer Experience Enablement You will analyze business initiatives, customer journeys and digital requirements, translating them into detailed functional specifications that can be effectively implemented across Costa's digital platforms. While not owning the customer experience design itself, you will play a critical role in assessing how customer needs can be supported through existing platform capabilities, features and integrations.
Cross-Platform Assessment & Solution Feasibility You will evaluate dependencies, impacts and interactions across multiple digital platforms, ensuring consistency and alignment throughout the digital ecosystem. Leveraging your understanding of platform functionalities and limitations, you will identify functional gaps, implementation constraints and technical dependencies that ma
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