Program Manager

Description
Meet our Professional Services Team
Successful implementation and value from the Sprinklr platform starts with us. As customers advance their strategies and invest more in social media as a business driver, we’re looking for experienced project managers to help realise those ambitions. As a member of our team, you’ll support our customers through the initial stages of their Sprinklr journey and work with a team of passionate consultants, solutions designers, analytics experts, as well as sales and service delivery leaders to make it happen.
What You'll Do
Sprinklr is looking for a Global Program Manager to lead one strategic enterprise program for a client in Milan, Italy. You will be responsible and accountable for the end-to-end delivery of the program, working with a retained team dedicated to the client.
Responsibilities:
· Own and manage one strategic enterprise program for a public-sector client, coordinating the retained team and controlling program scope, change control processes, risks, issues, and mitigation plans.
· Partner with consulting teams,



leaders and other internal departments or regional teams to coordinate and drive delivery.
· Ensure that overall program is effective, whilst running individual projects according to schedule and keeping within budget.
· Develop relationships and ensure the appropriate participation of key client & internal stakeholders and executives.
· Develop, build, and maintain durable and trusted relationships with clients and internal stakeholders.
· Develop knowledge of the Sprinklr platform components and module-synergies - so as to be able to develop realistic and meaningful project plans and high-level solutions.
· Ensure that each project is reported and forecasted accurately to all external and internal stakeholders.
· Ensure that all project/program risks, issues and change requests are managed effectively.
· Manage client service expectations and briefs and drive successful, measurable outcomes for the