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Genesys Cloud Services, Inc. is seeking a Principal AI Solutions Architect, Customer Success to bridge customer ambitions with AI transformation across the EMEA region.
You will lead discovery, design reference architectures, and drive adoption of enterprise AI solutions with cross-functional teams. You will architect AI-driven CX orchestration, deliver rapid POCs, and measure outcomes with robust evaluation pipelines while mentoring peers and stakeholders to build lasting AI maturity within
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