Junior Customer Quality Engineer
Pubblicato il 04-10-2026 - Poltrona Frau | In Motion in Tolentino
As part of the Quality team at Poltrona Frau in Motion, the position contributes to the delivery of unique and highly sophisticated interior solutions for luxury automobiles, premium-class airline cabins, and yachts.
The position reports to the Customer Quality Manager.
Main activities
- Participating in the development team's APQP activities for assigned projects, communicating customer requirements to the project team, suppliers, and production
- Managing issues related to projects in the launch phase
- Coordinating metrology activities (3D scanning and/or measurements using checking fixtures) for products being launched
- Ensuring the accuracy and completeness of PPAP documentation for customers and supporting the SQE function in monitoring supplier PPAP
- Coordinating customer visits and audits
- Monitoring metrics related to customer quality performance (PPM), external cost of poor quality, and the status of customer-specific improvement plans
- Monitoring and managing OEM customer portals
- Liaise with key clients to manage action plans and coordinate the departments involved in implementing corrective actions in accordance with Gantt chart timelines
- Support the Engineering department in drafting and updating PFMEAs
- Develop process control plans based on PFMEA inputs
- Manage customer claims, conduct problem-solving activities, and compile 8D reports, communicating customer feedback both internally and to suppliers
- Prepare Quality Books for individual projects during the launch phase, in collaboration with the Process Quality, Engineering, and R&D; departments
Education & experience
- Degree in Mechanical or Management Engineering
- Experience in Quality and in dealing with automotive industry clients (preferred)
- Fluent English
Technical & soft skills
- Knowledge of UNI EN ISO 9001:2015 and IATF 16949:2016 standards
- Statistical techniques and Statistical Process Control (SPC) methods
- Measurement System Analysis (MSA) methodologies
- Ability to int