Customer Data
Pubblicato il 04-10-2026 - Msc Cruises in Napoli
Job Purpose
We are seeking an experienced Customer Data & Identity Technical Senior Lead to drive the technical evolution of the Customer Master Data Management and Identity platform and lead the internal technical delivery team.
The Customer Data & Identity Technical Senior Lead is accountable for translating business and product priorities into scalable, secure and maintainable technical solutions. The role defines and governs solution architecture across customer identity, master data management, data platforms, APIs and enterprise integrations, ensuring alignment with the Customer Data & Identity target architecture and enterprise technology standards.
Working closely with Customer Data & Identity, CRM, data & analytics, enterprise architecture, security, infrastructure and delivery partners, the Technical Lead provides end-to-end technical direction from solution design through implementation and production release. The role leads the internal delivery team, coordinates external vendors and supports reliable platform operations, while balancing business value, delivery speed,
cost, quality and long-term maintainability.
The role is based in Naples and requires occasional travel to Geneva (CH) and other companies or partner locations as needed.
Key Accountabilities
- Own the technical direction and evolution of the Customer Data & Identity platform, maintaining a coherent target architecture and a pragmatic technology roadmap aligned with business and product priorities;
- Lead, coach and coordinate the internal technical delivery team in Naples, setting engineering priorities, allocating work, removing blockers and promoting consistent delivery practices;
- Design, review and approve end-to-end solution architectures for projects and change requests, covering customer data models, MDM, data platforms, APIs, event and batch integrations, security and operational requirements;
- Act as the technical design authority for Customer Data & Identity, ensuring sol