04 ott - Italia
Italian Ministry of Education, University and Research
The project investigates consumer vulnerability along the service customer journey at Università di Torino, using service design as the operative lens for analysis and intervention. It identifies touchpoints where cognitive, sensory, temporal, or power asymmetries expose groups of consumers to exclusion, reconstructing design determinants through qualitative methods.
The aim is to develop design criteria to reconfigure critical touchpoints into trustpoints and to contribute to the theoretical
07 ott - Trento
Page Personnel
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PwC Italy
07 ott - Pregnana Milanese
Jobtech
07 ott - Emilia-Romagna
Adecco Talent Attraction