Italian Customer Specialist in Lisbon
Pubblicato il 04-10-2026 - Cross Border Talents in Roma
Take Your Customer Service Career to the Next Level
Are you passionate about helping people and creating positive customer experiences? Join a dynamic international team as a Customer Specialist Representative and play an important role in supporting customers, solving problems, and ensuring a smooth and satisfying experience at every interaction.
Role Overview:
As a Customer Specialist, you will be the first point of contact for customers, providing professional and personalized assistance with inquiries, orders, accounts, products, services, and general support requests. Through phone, email, chat, and other digital channels, you will identify customer needs, provide effective solutions, and ensure a positive experience from start to finish.
Key Responsibilities:
- Provide friendly and professional customer support through phone, email, chat, and other communication channels.
- Assist customers with general inquiries, orders, deliveries, accounts, payments, products, and services.
- Understand customer needs and provide accurate, clear, and helpful information.
- Resolve questions,
concerns, and complaints efficiently while maintaining a positive and customer-focused approach.
- Guide customers through processes, platforms, products, or services when assistance is needed.
- Accurately document customer interactions, requests, and resolutions in internal systems.
- Collaborate with internal teams to ensure timely issue resolution and a seamless customer experience.
- Identify recurring customer concerns and share feedback that may help improve processes and service quality.
- Maintain up-to-date knowledge of company products, services, procedures, and policies through continuous training.
Requirements:
- Language Skills: Fluent in Italian (C1/C2 level) and English (B2 level)
- Eligibility: EU citizenship or valid Portugueseresidency card
- Skills: Strong analytical, creative, and communication abilities
- Mindset: Professional, detail-oriented, proactive, and eage