EMEA IT CRM Manager
Pubblicato il 04-10-2026 - Berlin Packaging EMEA in Milano
Berlin Packaging is the world’s largest Hybrid Packaging Supplier, providing packaging solutions in glass, plastic, and metal to companies across a wide range of industries, including food & beverage, beauty, healthcare, and industrial markets. As a “one-stop shop,” we combine design & innovation, manufacturing services, and supply chain capabilities to help customers bring their products to market in the most efficient and impactful way. With more than a century of experience in the packaging industry, Berlin Packaging operates on a global scale, supported by an extensive network of suppliers, warehouses, and commercial teams. This unique hybrid model allows the company to offer both standard and highly customized solutions, helping customers increase sales, reduce costs, and improve productivity through smarter packaging.
Core Beliefs The company’s culture is built around innovation, creativity, speed, and a continuous drive to “help customers become greater, faster ,” making it a dynamic environment for people who want to make an impact.
Role Overview We are seeking a CRM Manager to act as Salesforce Product Owner for Berlin Packaging EMEA, leading functional assessment, solution design and demand management across our CRM ecosystem. This role is pivotal in bridging business needs with CRM capabilities, ensuring scalable and efficient solutions that support sales, service, ecommerce and marketing operations.
Berlin Packaging sells physical goods across borders: the successful candidate will bring a solid understanding of how a distribution business actually works — from quoting and order capture through stock, shipment and cross-border delivery — and of how account management teams use a CRM day to day.
Beyond day-to-day CRM ownership, the role is a key contributor to the EMEA-wide ERP programme, ensuring Salesforce and ERP work as one connected commercial platform, and champions the adoption of AI to optimise commercial processes across the region.
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