Customer Service Representative
Pubblicato il 04-10-2026 - Stryker in Roma
Work Flexibility: Hybrid Order To Cash (OTC):
Management of Sales Orders from customers placed with Stryker via all potential channels (including EDI, phone, mail, fax, etc.). Interface activities related to EDI based transactions (e.g. Order, Invoice, ASN) like ongoing maintenance and problem resolution Management of various Sales Order Types including consignment stock orders, custom made product orders, standard orders, pending orders, deferred purchase order (where applicable) and consume and replenish order flows. Ensure correct order entry, invoicing, replenishment, consignment inventory accuracy etc. while paying attention to the customer request date and manage the order entry process accurately. Clarification and follow-up of any variances during or after the completion of the OTC process with special attention on the credit notes or rebills generated by order entry errors. Management, transmission or uploading of electronic invoicing requirements and provide documentation if needed or requested by the customer. Performing consignment inventory investigations to ensure mistakes,
inaccuracies and discrepancies are highlighted, addressed and resolved in a timely manner. Generation of Standard Sales Quotes (where applicable).
Customer Service / Customer Experience
Provide “Best in Class” Customer Service by managing large amounts of incoming orders and calls or contacts (e.g. emails). Identify and assess customers’ needs to achieve customer satisfaction and loyalty Resolve customer requirements by clarifying customer feedback and complaints; determining the cause of the concern; expediting correction or adjustment; following up to ensure resolution to the customer’s satisfaction per company procedures and standards. Guarantee daily usage of the CRM to log calls, tasks, activities and cases and all the other capabilities offered by the system. Monitor open tasks and cases; manage the case (customer service complaints) closure and follow up with the other dep