Account Coordinator
Pubblicato il 04-10-2026 - Berlin Packaging EMEA in Gessate
We are looking for a proactive and customer-focused Account Coordinator to manage client relationships throughout the entire project lifecycle, from the initial brief for new product launches through to order management, replenishment activities, and ongoing account support.
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Role Purpose
The Account Coordinator is responsible for ensuring a seamless customer experience by coordinating all operational activities from new product launch briefs through order execution and replenishment, while maintaining high service levels and fostering long-term customer partnerships.
The successful candidate will act as the primary operational point of contact for assigned customers, ensuring seamless coordination between clients and internal departments, including Sales, NPD, Operations, Planning, Quality, and Finance.
This role requires strong organizational skills, attention to detail, and the ability to manage multiple projects simultaneously in a fast-paced environment.
Key Responsibilities
Client Relationship Management
- Serve as the primary day-to-day contact for assigned customers.
- Build and maintain strong customer relationships through effective communication and responsiveness.
- Understand customer requirements and ensure they are accurately communicated to internal stakeholders.
- Provide regular updates on project progress, order status, and delivery timelines.
New Product Launch Coordination
- Receive and review customer briefs for new product launches.
- Coordinate cross-functional activities required to bring new products to market successfully.
- Manage project timelines, milestones, and deliverables.
- Ensure all customer specifications and requirements are properly documented and implemented.
- Proactively identify and resolve potential issues that may impact launch timing or customer satisfaction.
Order Management
- Process customer orders