Associate Consultant

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/87imdk

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.

At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.

We are looking forward to hire IT Service desk Professionals in the following areas :

Experience

1-3 Years

Job Description

ROLE AND RESPONSIBILITIES:

• Primary contact point for end users via phone/Chat/self-service tickets.
• Qualify and Open tickets for remediation of events.
• Triage Tickets to respective teams.
• Regular update and follow up on tickets in the queue
• Follow up tickets till closure.
• Ability to manage a variety of technically complicated tasks effectively
• Experience in Remote support and troubleshooting skills.




• Understanding of Basics Hardware accessories / devices and peripherals
• Should be flexible for rotational shifts
• Excellent oral and written communications skills
• Exposure in practicing ITIL standards for Infrastructure management

BEHAVIORAL ATTRIBUTES:

• Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets
• Excellent problem solving / troubleshooting skills
• Displays awareness of customers’ stated needs and gives priority to meeting and exceeding customer expectations
• within stipulated time
• Explains ideas clearly and logically to others and is attentive in interactions
• Identifies the target audience for communication and carefully listens to their opinions and feedback
• Ability to work in Teams

Required Technical/ Functional Competencies

PRIMARY SKILLS:

• 2-4 years of call taking profile with core Help Desk Skills
• Basic Understanding of the Enterprise IT Infra

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/87imdk