Welcomist Temporary

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/87imrw

Description
GENERAL ROLE
The Welcomist works in the Customer Experience team developing and delivering the most memorable journey for clients, embodying the Brand values and leading his/her team to provide heartfelt and bespoke attention to customers.
MAIN RESPONSABILITIES
- Welcome clients with a warm and hospitable greeting;
- Build strong relationships with clients in order to discover their needs and wishes;
- Talk to clients while they wait to be with the Sales Associate in charge of the Métier they are interested in;
- Manage customer queues through a dedicated app on Hermès devices;
- Assist clients and support sales colleagues in complex situations regarding returns and reservations, etc;
- Support the Sales Associates Team by helping schedule their appointments and customer visits;
- Manage front and back relationship with the Operations Teams to ensure the online, after sales service and reservations orders delivery;
- Oversee and update the store calendar of events and appointments;




- Ensure the store is always in excellent conditions supervising relevant external suppliers, such as florists and catering, monitoring the supply of food & beverage.

PROFILE
- Bachelor’s degree preferably with a linguistic or fashion/luxury focus;
- Fluency in Italian and English. A third language will be considered an advantage;
- Professional background: previous experience in similar positions, preferably in a luxury goods boutique or in hospitality;
- Proficient with Excel / IT tools;
- Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Hermès engages positive and passionate people who own the following requirements:
- Excellent interpersonal and communication skills, with a customer service orientation;
- Team player mentality to build meaningful relationships and ability to work autonomously;
- Availability, flexibility and dynamism to function in a high-pace environment;
- Determined to be part of a people centric retail pro

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/87imrw