Major Incident Management Analyst

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/87iv85

Major Incident Management Analyst

Sebbene l'esperienza professionale e le qualifiche siano fondamentali per questo ruolo, si assicuri di verificare di possedere le soft skill preferenziali, se richieste, prima di candidarsi.
Salary: €75,040 - 112,560 yearly

Azienda: Ahold Delhaize

Tipo Lavoro: Tempo pieno

Italy

Descrizione Lavoro - Major Incident Management Analyst
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations are Salisbury, NC; Chicago, IL; Quincy, MA.

Applicants must be currently authorized to work in the United States on a full-time basis.

Key Responsibilities

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- Lead the execution of best-in-class practices for the major incident management (MIM) response team.
- Ensure the quality and effectiveness of MIM processes, ensuring compliance with related procedures, data models, policies, and technologies.
- Manage the rapid response for major incidents, ensuring proper execution across IT teams, vendors, and stakeholders.
- Oversee the communication lifecycle for major incidents, ensuring timely, accurate, and clear updates through appropriate channels. This includes communication with senior executives (e.g., CIO, CTO, SVP, VP).
- Collaborate with Executive Leadership to provide guidance and recommendations on major incident responses, as needed.
- Coordinate with Service Desk(s), Command Center, Service Delivery teams, suppliers, and Infrastructure/Application support teams for seamless execution of major incidents.
- Maintain adherence to ITIL standards, ensuring that governing

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/87iv85