Experience Abroad: Italian Speaking Customer Support Representative in Lisbon

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/87jrjn

Location: On-site (Lisbon, Portugal)

Start Date: Immediate opening

Hours: 40 hours per week (24/7 rotating 8-hour shifts)

Overview

Are you eager to launch your professional journey in Portugal? We are actively hiring service-oriented individuals who are fluent in Italian to join our international workforce located in Lisbon. As the principal contact for Italian-speaking clients, you will resolve customer inquiries across phone, live chat, and email channels. This role represents a fantastic opportunity for proactive problem solvers who thrive within a fast-paced work environment.

Key Responsibilities
- Customer Support: Address incoming inquiries in fluent Italian via telephone, email, and live messaging with a polite, professional, and helpful tone.
- Problem Solving: Identify customer issues, pinpoint the root causes of difficulties, and provide prompt, customized solutions.
- Documentation: Record all case details, account updates, and troubleshooting steps accurately within our central CRM database.
- Performance Targets: Consistently hit essential operational benchmarks,



including CSAT scores, First Contact Resolution, and Average Handle Time standards.
- Continuous Learning: Attend regular development programs to stay up to date on platform updates, company guidelines, and operational best practices.

Requirements
- Language Skills: Fluent C1/C2-level Italian, paired with at least B2-level English proficiency for software usage, internal communication, and training modules.
- Flexibility: Full adaptability to work rotating shift rosters operating across a 24/7 schedule.
- Work Location: Full-time, on-site daily presence required at our modern Lisbon facility.
- Work Eligibility: Valid EU/EEA citizenship, an EU passport, or legal authorization to work in Portugal.
- Core Strengths: Excellent active listening capabilities, strong communication talents, poise under pressure, and an optimistic attitude.

Compensation Options
- Option A: Local Contract (For Lo

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/87jrjn