Head of Workplace Services
Pubblicato il 04-10-2026 - Generali in Pavia
Banca Generali ( Italy's leading private bank in financial planning and customer asset protection through a high-quality network of Financial Advisors, is looking for a Workplace Manager for its Milan site.
Workplace management office overseas:
- Digital workplace governance (endpoints, collaboration tools, software assets).
- Workplace and meeting room technology management.
- Event technology support and delivery.
- Helpdesk and end-user support oversight.
- Definition of standards, policies, and operating processes.
- Continuous service improvement and business continuity management.
- Own the end-to-end Workplace Services strategy, governance and delivery for Head Office users and the Financial Advisor Network, ensuring service quality, operational efficiency, cost optimization and compliance with operating model.
- Define and continuously evolve the Digital Workplace service model, covering end-user devices, collaboration platforms, mobile services, support channels and employee experience.
- Lead service operations across incident, request, problem,
change and demand management processes, ensuring high service reliability and user satisfaction.
- Manage external providers and strategic partners, overseeing service performance, contractual compliance, SLA/KPI achievement.
- Oversee the End User Computing and Digital Workplace ecosystem, ensuring service reliability, technology evolution and alignment with business needs.
- Own workplace asset and software lifecycle management, ensuring optimization of costs, licensing compliance, CMDB accuracy and audit readiness.
- Act as the primary IT partner for workplace-related business needs, translating strategic priorities into service enhancements and transformation initiatives.
- Drive workplace innovation and adoption of emerging technologies, including AI-enabled capabilities, automation and self-service solutions, to improve productivity and user experience.
Requirements Experience and expertise:
- 5+ years of ex