Helpdesk Expert

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/87kkzy

Helpdesk Expert
Azienda : Allianz Tipo Lavoro : Tempo pieno Italy
Descrizione Lavoro - Helpdesk Expert
What you do
- Monitor, track, and resolve IT support tickets using ticketing systems
- Providetechnical support via phone, email, chat, and remote access tools
- Troubleshoot hardware/software issues, network connectivity, and user access problems
- Document solutions and maintain anup-to-date knowledge base
- Escalatecomplex issues to senior technicians or specialized teams
- Install, configure, and update software, operating systems, and security patches
- Assist inuser onboarding/offboarding , including account setup and access management
- Train and guide users onIT services in use in the organization

What you bring
- Good understanding ofWindows OS 10 and 11
- Basic understanding of MacOS, Linux, iOS and Androidoperating systems
- Knowledge ofMicrosoft 365 (Outlook, Teams, OneDrive, Sharepoint)
- Experience withticketing systems
- Experience withMDM devices
- Understanding ofITIL principles for incident management and escalation
- Networking basics (IP addressing, DNS,



DHCP, VPN, Wi-Fi troubleshooting )
- Experience withActive Directory (password resets, user provisioning, group management)
- Knowledge ofremote support tools (TeamViewer and RDP)
- Troubleshooting ofprinters, VoIP phones, and other peripherals

Soft Skills:
- Strongproblem-solving andanalytical thinking
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Strong interpersonal skills to work both independently and in a team-oriented, collaborative environment

Qualifications & Education:
- College diploma or university degree in the field of computer science or communication technologies
- Fluent in English (written and spoken) – Strong communication skills are essential
- 1+ years of experience in IT support or helpdesk roles

Significant advantage would be:
- Prior experience working withServiceNow or other ticketing systems
- Customer service or technical supp

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/87kkzy