Implementation Project Manager
Pubblicato il 04-10-2026 - Altro in Chieti
In this role you guide the deployment of ServiceChannel for enterprise clients, aligning facilities, maintenance, and vendor management needs with scalable platform configurations. You collaborate with cross‐functional teams to translate real-world workflows into actionable projects, drive adoption through configuration and training, and ensure high‐quality, on‐time delivery. You'll work closely with facilities, operations, and procurement stakeholders to shape implementations that scale across multi‐site sites and vendor networks. This is a hands‐on, client‐facing role in a dynamic, growth‐oriented environment.
medical, dental, vision, life and LTD insurance
HSA
Serve as a domain expert on ServiceChannel for facilities management and multi-site service delivery
Lead discovery sessions to map facilities workflows, service models, and vendor structures
Translate requirements into detailed project plans with scope, budget, and timelines
Guide configuration, training, testing, and go-live with focus on real-world adoption
Communicate technical and functional concepts to both technical and non-technical stakeholders
Foster cross‐functional collaboration with Customer Success, Product, Engineering, and global teams
Provide end-to-end client support including configuration recommendations and integration
Troubleshoot complex functional/technical issues in facilities workflows and vendor management
Manage customer and internal resources to meet milestones and ensure quality delivery
Mentor junior project managers on implementation methodology and facilities best practices
Bachelor's degree or equivalent professional experience
2+ years managing enterprise software implementations (CRM, EAM, FM, or similar)
Strong understanding of Service Delivery environments
Proven experience managing all phases of the enterprise implementation lifecycle
Demonstrated ability to deliver complex, multi‐stakeholder implementations
Strong problem‐solving skills with independent issue resoluti