Key Account Manager
Pubblicato il 04-10-2026 - Internet / Comunicazione online / E-commerce in Milano
Role Overview To achieve revenue targets through the retention and growth of existing customers (T1, T2, T3) and hunting prospects. Is field based.
Sales Identify new clients and qualify new opportunities
Identify key contacts within existing accounts; cross selling and upselling accordingly
Develop and maintain account plan to support revenue goals and objectives
Build and implement an effective contact strategy
Processes Understand Experian's proposition and be able to articulate this in the context of the client/s requirements. Have broad
knowledge of the market we operate in and our competitors
Client Forecast accurately and consistently on a monthly basis and effectively manage client debt
Operational Ensure all KPIs surrounding client contact, retention, and growth are met.
Customer Actively contribute to a culture that achieves the business goals, delights customers and keeps consumer advocacy at the heart of everything we do.
Ensure that good client / consumer outcomes are at the centre of all operational activity and decision making.
Deliver great clients and consumers service and seek to exceed client / consumer expectations.
Regulatory, Governance and Control Adhere to all regulatory requirements within role responsibility and
Pro-actively identify risks and make recommendation to mitigate these.
Understand and adhere to specific regulatory obligations and company policies and procedures.
Performance Management Understand and participate in Elevate Performance ensuring stretching personal objectives, a personal development plan and regular self and team feedback.
Comply with the Training and Competency requirements and complete required training in a timely manner.
Knowledge, Skills and Experience Drive, determination and the ability to self-motivate
Ability to build and sustain effective business relationships
Fluency in data, analytics and business process management
Proven ability to articulate complex propositions in terms of business value
Excellent