Service Manager

04 ott - Italia
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As a Service Shopfloor Supervisor, you will lead daily operations in a highly regulated aviation environment, ensuring capacity, execution, and strict adherence to safety and quality standards across CoE service activities, including MRO and CRO for military and civil components. You will lead lean transformation efforts, optimize processes, equipment, and material flow, and standardize methods to ensure reliable, consistent plant operations and production performance.
Essential responsibilities Lead and promote a team-based organization focused on specialized, quick-turnaround repair services for internal and external customers
Coordinate daily shopfloor activities, assigning work, monitoring progress, and ensuring safe and efficient execution across MRO/CRO cells
Provide technical, quality and production leadership to assigned cells/teams, including support on plant systems, equipment and maintenance activities
Provide leadership in the areas of training and development, equipment maintenance, process, and procedure implementation




Communicate with internal/external customers to ensure that all commitments are met
Provide total shop / group leadership in the attainment of goals with respect to safety, quality, cost, production and compliance
Provide ongoing supervision and counseling for employees, guiding them in current positions and assisting with career development and training
Work with customers, functional leaders, and internal staff to meet production and product support requirements
Facilitate the leadership team in decision-making and problem solving and provide effective communication across the plant
Provide technical, quality and production leadership to assigned Cells/Teams
Support Shop Leader in the strategic planning of manpower, equipment and other resources
Lead and sustain lean transformation initiatives on the shopfloor (e.g. value stream mapping, layout optimization, flow & pull systems, standard work, 5S, visual management)
Use prior Process E

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