04 ott - Italia
Internet / Comunicazione online / E-commerce
team.blue is seeking a Business/Technical Analyst, Digital Channels to define requirements and customer journeys for AI-powered email and chat across brands. You will translate customer and business needs into clear channel requirements, conversation flows and processes that ensure digital interactions are accurate, efficient and on-brand.
You will collaborate with brands and stakeholders to understand local requirements while identifying opportunities to standardise and scale solutions across
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