Sales & Retention Specialist
Pubblicato il 04-10-2026 - Altro in Roma
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sales & Retention Specialist based in Italy.
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As a Sales & Retention Specialist, you'll own key stages of the customer journey for premium programs, from onboarding through retention and potential churn.
You'll combine customer advocacy, commercial judgement, sales expertise, and data-driven experimentation to protect revenue and improve customer outcomes.
The role involves personally handling high-value and complex retention conversations while shaping the standards and processes used across the wider team.
You’ll also manage external sales and appointment-setting partners, ensuring their performance meets clearly defined commercial targets.
Using AI-assisted tools, you'll streamline case analysis, reporting, and documentation so you can focus on high-impact conversations and decisions.
You’ll work closely with Product,
Marketing, Technology, Community, and Customer Experience teams to identify root causes and improve the customer journey.
This is a high-ownership role for someone who wants to directly influence measurable retention, conversion, customer experience, and revenue outcomes.
Accountabilities
Own the end-to-end retention process for premium programs, including retention rates and retained-value targets.
Personally lead high-value and complex retention conversations while defining scripts, standards, and coaching approaches for other team members.
Develop and refine retention offers based on customer needs, root causes, and performance data.
Design and run structured quarterly retention experiments, clearly defining hypotheses, samples, results, and next actions.
Identify friction in the refund journey and work with relevant teams to improve intake, routing, processes, and tooling.
Lead win-ba