Welcomist Internship
Pubblicato il 04-10-2026 - Hermès in Roma
GENERAL ROLE
The Welcomist Intern will deliver and ensure the best customer experience to our clients He/She will rapidly gain an understanding of retail fashion luxury industry and how an important Store is daily organized.
MAIN RESPONSABILITIES
The Intern will be involved in the following activities:
- Welcome clients with a warm and hospitable greeting;
- Build strong relationships with clients in order to discover their needs and wishes;
- Talk to clients while they wait to be with the Sales Associate in charge of the Métier they are interested in;
- Manage customer queues through a dedicated app on Hermès devices;
- Support the Sales Associates Team by helping schedule their appointments and customer visits;
- Manage front and back relationship with the Operations Teams to ensure the online, after sales service and reservations orders delivery.
PROFILE
- Bachelor’s degree preferably with a linguistic or fashion/luxury focus;
- Fluency in Italian and English. A third language will be considered an advantage;
- Proficient with Excel / IT tools;
- Willing to work with expected full-time working hours;
- Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.
Hermès engages positive and passionate people who own the following requirements:
- Excellent interpersonal and communication skills, with a customer service orientation;
- Team player mentality to build meaningful relationships and ability to work autonomously;
- Availability, flexibility and dynamism to function in a high-pace environment;
- Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.
WHAT WE OFFER
- Contract Type: Internship
- Working Hours: Full-time
- Contract Duration: 6 months
- Indicative Gross Monthly Salary: €1000
- Benefits: €10 meal voucher per working day
In Hermès diversity of experience and perspectives create a better work environment, we value, ensur