Sneaker Maker
Pubblicato il 04-10-2026 - Golden Goose Group in Milano
DESCRIPTION
We are looking for a passionate talent to build our customer experience.
MISSION
The Sneaker Maker role is centered around Co-creation services transforming GG items into distinctive pieces that resonate with client needs and identity. This position is not just about crafting custom sneakers, it is an invitation to inspire and deeply connect with clients, offering a personalized and empathetic co-creation experience that fosters durable connections with the brand.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Co-create personalized GG products with the clients employing a variety of drawing and illustration techniques;
- Guide clients through a unique co-creation experience, maintaining the brand’s values and storytelling throughout their journey in the store;
- Play a proactive role in the sales process, aiming to meet business goals through strategic cross‑selling and up‑selling. Support encompasses pre‑sale and post‑sale activities (including inventory management and customer loyalty efforts), contributing broadly to the store’s operations;
- Ensure that customers are properly registered on the Golden App for effective customer segmentation and profiling;
- Maintain the co‑creation area in good conditions adhering to our visual merchandising standards;
- Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards;
- Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).
KEY REQUIREMENTS
- Fluency in Italian and English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce.
- Sales Experience: previous experience preferably in retail/ Customer service sector is considered as a plus.
- Problem solving and time management skills
- Artistic skills and hand‑drawings abilities (marker, watercolor, acrylic paint