Front of House Manager - Starhotels Excelsior, Bologna Company STARHOTELS Location Bologna, Italia Functional Area Front House Manager Workplace type On site
Starhotels, a private Italian hotel company operating in the upscale and upper scale & luxury sectors, is a market leader in the hospitality industry. The Group vaunts 34 properties located in the heart of the top Italian destinations, London, Paris and New York, with more than 4,200 rooms.
Position Join Starhotels and become part of our Starhotels Excelsior Teamin Bologna .
As Front House Manager you will be the main lead in creating a positive stay for our guests overseeing the Front Office team and providing a high level of service for our guests.
Your responsibilities include:
Coordinating the activity of the department to create a memorable experience for our guests.
Mentoring and motivating the team in order to reach their full potential.
Ensuring a good relationship is maintained between Front Office, Reservation Department, Housekeeping & Maintenance.
Being the key point of contact for our guests,

efficiently responding to their inquiries and providing information and assistance.
Staying updated about hotel services, guest needs, and special events.
Ensuring policies and procedures compliance.
Requirements A unique personality and a true passion for hospitality.
+2' years experience as Front House Manager
Opera PMS Knowledge for efficient operations.
Ability to anticipate and resolve challenges and complaint resolution finesse.
A commitment to delivering a high level of customer service.
Versatility in handling various work scenarios.
Embrace global diversity by speaking:
Italian – fluently
English – fluently
Additional languages are a plus.
Other information Unlock a world of benefits including:
Stylish uniforms with complimentary laundry service.
Exclusive discounted stays within the group.
Corporate perks and special discounts with our partner companies.
Our compensation policies are based on the Nat

Front of House Manager

Sales & account manager

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