Field Support IT Analyst

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/87nxco

Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving three primary markets – passenger vehicle, commercial truck, and off-highway equipment – Dana provides the world’s original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.
We’re looking for a Field Support IT Analyst in Reggio Emilia.
The Field Support IT Analyst is single point of “ownership” for customer issues and should/must:
Work to provide local desktop and network support and act as a liaison among the stakeholders to understand the structure, policies, and operations of the organization, supplier, and customer, and to provide solutions that enable the organization to achieve its goals




Be aware of and execute the Dana support processes and effectively utilize those processes and people within it to solve the issues for customers, without creating major disruption within the organization.
Understands the priority and sensitivity of customer problems and assesses internal solution priorities effectively to maintain customer satisfaction
Relate well to customers and understands the production environment.
Communicate in a direct non-confrontational manner while maintaining good relationships and keep the customer fully informed of the status of any reported problems on a frequent basis.
Actively seeks feedback from customers on ways to potentially improve the support process and relationships
Ownership for all IT activities at the facility (Involved and engaged)
Serve as Single Point of Contact for the Plant Manager and Plant Staff relative to all aspects of IT, participate in all key meetings (Staff, Safety, Daily/Shift Huddle, Change Control, Program/Launch reviews)
Serve as ambassador for the plant repre

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/87nxco