04 ott - Roma
Inside Out Italy
Customer Service Account Support
Location: Rome, Italy
About Inside Out Italy
Inside Out Italy is a fast-growing tourism company specialising in high-quality tours and authentic travel experiences across Italy’s most iconic destinations.
Our mission is to transform every visit into a memorable experience by combiningexceptional service, operational excellence, and authentic human connections .
Every day, thousands of travellers from all over the world choose Inside Out Italy to discover Rome and Italy. Behind every successful experience is a highly coordinated team working across Customer Service, Operations, Ticketing, Sales and Tour Delivery.
We are building a team of talented, motivated professionals who share our commitment toquality, accountability and continuous improvement .
CUSTOMER SERVICE ACCOUNT SUPPORT – ESSENTIAL REQUIREMENTMANDATORY TOURISM CUSTOMER SERVICE EXPERIENCE
A minimum of 1 year of proven professional experience in Customer Service within the tourism industry is an ESSENTIAL and NON-NEGOTIABLE requirement for this position.
Previous experience within aTour Operator is strongly preferred .
The successful candidate must already have a solid understanding of the tourism industry and experience dealing withcustomers, bookings, travel-related requests, operational issues and business partners .
This isnot an entry-level Customer Service position . We are specifically looking for a professional who can bring existing experience and knowledge of the tourism sector into the role from day one.
Applications from candidates without at least 1 year of relevant Customer Service experience within the tourism industry will not be considered.
The Role
As aCustomer Service Account Support , you will play a key role in ensuring the smooth management of customer and business partner requests throughout the entire guest journey — from the initial booking to the completion of the experience.
You will work closely withCustomer Service, Operations, Ticketing, Sales
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